ELEMENT

PERFORMANCE CRITERIA

1. Write reports

1.1 The client's expectation of an appropriate written report protocol is determined

1.2 The written report format, tone and language are specific to the audience and/or operational circumstances

1.3 The report content is accurate and written in a concise and logical manner

1.4 The written report conforms to acceptable writing conventions and is presented in a professional manner

1.5 The written report is disseminated to the intended recipients in a timely manner

2. Conduct briefings

2.1 The briefing is planned so that all essential information is included and logically arranged

2.2 Briefing content is developed and delivered in a concise and logical manner

2.3 Briefing content is structured to facilitate audience comprehension

3. Provide electronic products

3.1 Intended recipients are identified and contacted to establish needs and expectations

3.2 Caveats are determined and applied to ensure that limitations on release of the product are understood

3.3 Electronic products are designed to be compatible with intended recipient needs/systems and/or operational circumstances

3.4 Electronic products are selected and presented to ensure conciseness and enhance delivery and recipient understanding of the message

3.5 Electronic products are disseminated to the intended recipient in a form and timeframe to meet client needs and expectations

4. Obtain feedback from clients

4.1 Lines of communication are established and maintained to elicit feedback from clients

4.2 Feedback on products and dissemination methods is actively sought from clients to facilitate an improved product

4.3 Client feedback is acknowledged and recorded to enable appropriate action/adjustments to the intelligence product to be made

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

oral communication (listening, establishing rapport,

negotiation, conflict resolution, presentations)

written communication in preparing intelligence analysis reports etc

analysing, synthesising and evaluating

deductive and inductive reasoning

constructing sound inductive arguments

computer and information system usage

resource management including budgetary, human and physical resources and allocation/access

operational safety

Required Knowledge

government and policy environments within which operations will be managed

different types of criminal activity and their elements eg general crime, theft, burglary, assault, drugs, fraud, embezzlement, homicide etc

correct interpretation of all applicable laws, policy and procedures. Applicable law, policy and procedures for all the jurisdictions are detailed in the comprehensive legislation appendix at the close of the police standards submission

briefing and report writing techniques

available resources/equipment required to support intelligence reporting and briefing processes (in a range of formats)

security issues and classifications

electronic presentation techniques

client feedback mechanisms

intelligence dissemination protocols, including appropriate caveats and releasability of information

Critical aspects for assessment and evidence required to demonstrate competency in this unit

It is essential for this unit that competence be demonstrated in provision of intelligence information that is useable.

Consistency in performance

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Context of and specific resources for assessment

Context of assessment

Evidence should be gathered over a period of time in a range of actual or simulated workplace environments.

Specific resources for assessment

No special requirements.

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Written report protocol:

will generally include a cover page

caveat

probability rating

table of contents

glossary of terms

executive summary

introduction (aim, objective, methodology, limitations)

body

conclusion

recommendation

appendices

security classification

referenced sources and agencies

time frame reference

authorship

Types of written report may include:

briefing papers

tactical

strategic

threat assessment

information report

operational

ministerial

the written report may be disseminated to addressees on the Information Collection Plan list, organisational management, and team members

Professional manner include:

using correct grammar and syntax

correct spelling

appropriate paragraphing

page layout

justification

use of colour

graphics

paper quality

Style includes:

briefing 'on the run'

formal/informal

structured/unstructured

planned or impromptu

questions/no questions

Format may be:

interactive or didactic

Logistics may include:

presenter

invitations

suitable locations

time

duration

Resources may include:

public address system

overhead projector and screen

handouts

video

electronic aids

human resources

Notification may be:

by written

oral

electronic means

Briefing protocols generally:

introductions

security classifications

briefing formats

statement of purpose, statement of duration

presentation of major findings, supporting data, conclusions, recommendations

provision of questioning time

closing of briefing

Communication skills include:

visual aids

speech

presence and language

as well as interpersonal skills such as empathy and fairness and being perceptive of all forms - verbal and non-verbal - of feedback from the audience

Presentation include:

both the body of the presentation and the answering of questions

Electronic products may include:

computer databases

software

modem communication

video or audio tape

e-mail and electronic versions of oral briefings or written reports

Feedback may be:

formal

informal

written

oral

electronic

Appropriate action may include:

no action

amend present and future products and dissemination methods

responding to feedback